Customer Service Principles
Recognize the importance of all customers and the role every FASTER employee plays in influencing the customer's perceptions. While impacting these perceptions, be professional, reliable, credible, responsive and friendly.Communicate promptly and honestly and via the customers’ choice of medium. Try to be brief and clear.
Be a voice for the customer.
When rules and policies don’t make sense to our customer, challenge the way FASTER does business and seek opportunities for improvement. When a problem arises, which is inevitable, view the problem as an opportunity to improve. Solving problems will enable us to raise the quality of our products and services.
Listen well, be responsive and demonstrate a sense of urgency. Understand that how something is said has a significant influence on how it is received. Under promise and over deliver.Strive to make it easy for the customer to do business with FASTER to ensure that FASTER remains its preferred supplier.
To the original purchaser that the product is free of defects in material and workmanship for the time period indicated below. The warranty period for a product is calculated from the original product purchase date. The original sale receipt is required to establish proof of purchase and warranty date, and must be provided to an authorized our distributor or dealer for all warranty claims. If a replacement or adjustment for pro rata is necessary due to a defect in materials and/or work mans hip, then upon return to an authorized distributor/dealer for factory.
FASTER will have no obligation under this limited warranty in the event the Product is damaged or destroyed as a result of any of the following events: improper installation;damage or destruction by abusive overcharging; collision; theft; improper maintenance or mishandling of the product; natural forces such as wind, lightning, hail, etc.; any willful or negligent act; penetration, or opening of the product case in any manner. Replacement or provision for a prorated product price will be honored by an authorized